ReAssure Wealth Pensions Plan (PO-18399)

Ombudsman’s Determination

Outcome

I agree with the complaint but, the compensation ReAssure have paid adequately compensates Mr S for the delay in transfer.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S has complained that he has suffered a loss because ReAssure caused a delay in transferring his benefits to Davy Select. Mr S also disputes the compensation calculation ReAssure are using, as he believes that had the transfer happened as it should have, he would have made all switches from sterling to euros before the United Kingdom European Union membership referendum (Brexit).