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Complainant: Mr H
Complaint Topic: Administration
Ref: PO-11849
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr H’s complaint and no further action is required by NHS BSA

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H complains that NHS BSA has committed a series of errors in relation to his benefits under the Scheme. He believes that the combination of these errors has resulted in him suffering a financial loss.

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