NHS Pension Scheme (PO-11401)
Complainant: Dr E
Complaint Topic: Benefits: incorrect calculation
Ref: PO-11401
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Dr E’s complaint and no further action is required by NHS BSA.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Dr E’s complaint against NHS BSA is about the difference between the figures quoted to her on 15 June 2011 (the June 2011 quotation) for early retirement, and the figures put into payment on 6 February 2013, which were much lower.
Dr E says she made significant and irrevocable financial and lifestyle decisions in reliance on the figures provided in the June 2011 quotation, which she took in good faith as being correct.
View determination
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