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Complainant: Dr A
Complaint Topic: Benefits: incorrect calculation
Ref: PO-11352
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Dr A’s complaint and no further action is required by NHS BSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr A’s complaint is that NHS BSA incorrectly calculated her NHS Permanent Injury Benefit (PIB).

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