FP2 Retirement Plan (PO-16543)

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld, and to put matters right FP should answer Mr N’s queries about the Plan and assist him in exercising any statutory right to a transfer out of the Plan to a named pension arrangement that is willing to accept it, if he so wishes. FP should also pay Mr N £2,500 to reflect the significant distress and inconvenience caused to him by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N complains that FP and the Trustee have failed to respond to his requests for information about the Plan and whether he can transfer out, and have not sent him a benefit statement since 2015.