Teachers’ Pension Scheme (PO-12276)

Ombudsman’s Determination

Complaint Summary

Mrs N’s complaint, against the College, the School and TP is that she is unable to access her pension benefits from the Scheme which were accrued between 2001 and 2002 because there is no record of her 2001 election to join the Scheme.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against the College but not against the School or TP because:

• the College sent, and TP received, pension contributions for Mrs N for the period in question;
• on balance, it appears that the College did not send TP the election form for Mrs N or provided the member data in a timely manner; and
• the School was not involved in or responsible for sending the election form in 2001