IPM Personal Pension Plan (PO-16173)

Ombudsman’s Determination

Outcome

Mrs S’s complaint is upheld and to put matters right SRM should pay to the Plan £25,000 plus an amount representing the investment return that could reasonably have been obtained on that sum if it had been invested in the Plan in March 2016, and pay Mrs S £2,500 for her significant distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’s complaint is that SRM failed to pay contributions to the Plan for her as had been agreed.