NCR Pension Plan (PO-17366)

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by PIC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint concerns PICs refusal to provide him with a Transfer Valuation (TV) in 2016. PIC said this is due to Mr S being beyond his Normal Retirement Date (NRD) and the Plan Rules state a member cannot request a TV if they are within 12 months of NRD.

Mr S argues that by this logic, PIC should not have provided him with a TV in 2015, as he was one month from NRD. Further, PIC did not at any stage inform him about the limitations affecting his right to transfer benefits.