Royal London Personal Pension Plan (PO-18181)
Complainant: Mrs S
Complaint Topic: Transfers: general
Ref: PO-18181
Outcome: Not upheld
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs S’ complaint and no further action is required by Royal London
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs S’ complaint against Royal London is about its requirement that she receive financial advice before it can allow a transfer of her personal pension to another provider. Royal London say this is because she has safeguarded benefits and it cannot waive this requirement as Mrs S has suggested.
View determination
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