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Principal Civil Service Pension Scheme (PO-9026)

Complainant: Ms N
Complaint Topic: Administration
Ref: PO-9026
Outcome: Not upheld
Respondent: 1. Cabinet Office
2. HMRC
3. MyCSP
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Ms N’s complaint because Cabinet Office recognised what had gone wrong and made what I consider to be an adequate award at the conclusion of the IDRP process.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms N has complained about the delays and poor service she experienced when seeking the immediate payment of her pension benefits.

View determination

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