Aviva Personal Pension Plan (PO-11975)
Complainant: Mrs R
Complaint Topic: Misquote/misinformation
Ref: PO-11975
Outcome: Not upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs R’s complaint and no further action is required by Aviva.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs R has complained that Aviva (formally Norwich Union) did not inform her when it changed the terms of her original contract. In particular, she says she was not made aware that the age she could access her pension benefits was increasing from age 50 to age 55.
View determination
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