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Local Government Pension Scheme  (PO-10844)

Complainant: Mrs K
Complaint Topic: Ill Health
Ref: PO-10844
Outcome: Upheld
Respondent: London Borough of Waltham Forest
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs K’s complaint is upheld and to put matters right the Council should consider Mrs K’s ill-health pension application again.

The Council shall also pay Mrs K £500 in recognition of the distress and inconvenience caused by not following the procedure correctly and the consequential delay.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs K’s complaint is about the decision of the Council to award her ill-health retirement pension (IHRP) at Tier 3 rather than Tier 1 in November 2011, when Mrs K left her employment.

View determination

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