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Principal Civil Service Pensions Scheme (PO-13219)

Complainant: PO-13219
Complaint Topic: Contributions: failure to pay into scheme
Ref: PO-13219
Outcome: Upheld
Respondent: Carillion UK
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Complaint Summary

Mr D is complaining that Carillion failed to action his requests to allow the purchase of Added Pension in the PSCPS. As a result, there was a delay in the payment of his benefits.

Summary of the Ombudsman’s Determination and reasons

The complaint should be upheld against Carillion because it failed to act on Mr D’s instructions and process his pension benefits within a timely manner.

My reasons for reaching this view are explained in more detail below.

View determination

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