ACAL Group Employee Pension Scheme (PO-15804)
Complainant: Mrs T
Complaint Topic: Misquote/misinformation
Ref: PO-15804
Outcome: Not upheld
Respondent: The Trustees of the Scheme
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs T’s complaint and no further action is required by the Trustees.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs T has complained that the Trustees of the Scheme failed to collect the Profit Share Contribution that should have been paid and disputes their interpretation of the amount required.
View determination
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