Friends Life Personal Pension Plan (PO-17718)
Complainant: Mr M
Complaint Topic: Misquote/misinformation
Ref: PO-17718
Outcome: Not upheld
Respondent: Friends Life
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr M’s complaint and no further action is required by Friends Life
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr M’s complaint against Friends Life is about their failure to provide him with a pension advice slip in a timely manner.
View determination
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