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We are aware of people receiving letters about a failed investment, claiming to be from The Pensions Ombudsman (TPO).
These letters are not genuine, and the telephone number is not TPO’s.

TPO is a free service and would never ask for your bank details or for you to pay any fees. If you have any further concerns, or you receive a letter and are unsure if it is from TPO, please contact us by emailing InformationManagement@pensions-ombudsman.org.uk. Please do not respond to the letter and report the incident to Action Fraud.

Friends Life Personal Pension Plan (PO-17718)

Complainant: Mr M

Complaint Topic: Misquote/misinformation

Ref: PO-17718

Outcome: Not upheld

Respondent: Friends Life

Type: Pension complaint or dispute

Date: 15 August 2017

Ombudsman’s Determination

Outcome

I do not uphold Mr M’s complaint and no further action is required by Friends Life

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr M’s complaint against Friends Life is about their failure to provide him with a pension advice slip in a timely manner.

View determination

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