Pearson Group Pension Plan (PO-16800)

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D has complained about the provision by the Trustees of incorrect information regarding his pension benefits in April 2013.

It was only discovered in April 2016, that the quote issued in April 2013 was incorrect, following Mr D’s request for an updated valuation. Mr D says that by the time he received the correct information, he and his wife had made irreversible life decisions.