Principal Civil Service Pension Scheme/Widow’s Pension Scheme (PO-16282)
Complainant: Mr T
Complaint Topic: Benefits: incorrect calculation
Ref: PO-16282
Outcome: Not upheld
Respondent: 1. Cabinet Office (CO)
2. My Civil Service Pensions (MyCSP)
3. HM Revenue & Customs (HMRC)
2. My Civil Service Pensions (MyCSP)
3. HM Revenue & Customs (HMRC)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr T’s complaint and no further action is required by the CO or HMRC.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr T has complained that MyCSP and HMRC made several errors with the calculations of his pension benefits, causing him to suffer distress and inconvenience.
View determination
DownloadRelated decisions
- ReAssure Personal Pension Plan (CAS-53873-S2G7)Complainant: Mr IRespondent: ReAssure LimitedOutcome: Partly upheldComplaint Topic: Benefits: incorrect calculationRef: CAS-53873-S2G7Date:
- The Principal Civil Service Pension Scheme (CAS-100357-F0Y8)Complainant: Mr YRespondent: Cabinet Office
MyCSP
Outcome: Not upheldComplaint Topic: Benefits: incorrect calculationRef: CAS-100357-F0Y8Date: