NHS Pension Scheme (PO-13108)
Complainant: Mrs G
Complaint Topic: Benefits: incorrect calculation
Ref: PO-13108
Outcome: Not upheld
Respondent: 1. Equiniti Paymaster (Equiniti)
2. NHS Business Services Authority (NHSBSA)
2. NHS Business Services Authority (NHSBSA)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs G’s complaint and no further action is required by Equiniti and NHSBSA.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs G’s complaint against Equiniti and NHSBSA is about: (1) the calculation of her Scheme pension and lump sum award; and (2) the payment of interest on the pension arrears she was awarded in December 2014.
View determination
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