Solvera Pension Scheme (PO-13209)
Complainant: Mr H
Complaint Topic: Misquote/misinformation
Ref: PO-13209
Outcome: Not upheld
Respondent: 1. 20-20 Trustee Services Limited (the Trustee),
2. Berkeley Burke Group Limited (Berkeley Burke)
2. Berkeley Burke Group Limited (Berkeley Burke)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr H’s complaint and no further action is required by the Trustee and Berkeley Burke.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr H says that he received incorrect information about the value of his benefits under the Scheme, in an email dated 22 July 2014.
View determination
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