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Local Government Pension Scheme (PO-15149)

Complainant: Mrs L
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: PO-15149
Outcome: Partly upheld
Respondent: 1. Strathclyde Pension Fund (SPF)
2. Scottish Public Pensions Agency (SPPA)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs L’s complaint is partially upheld against SPF, the administrators of the Scheme, but not against SPPA. To put matters right, SPF should pay £2,000 compensation to Mrs L for the significant non-financial injustice she has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs L’s complaint is that SPF provided incorrect information to her late husband Mr L, prior to his early retirement in 1993, regarding the basis of the potential widow’s pension that would be payable. Mrs L has now discovered that she is not entitled to 50% of Mr L’s pension as she had expected.

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