NHBC Pension Scheme (PO-14285)
Complainant: Mr Y
Complaint Topic: Misquote/misinformation
Ref: PO-14285
Outcome: Not upheld
Respondent: 1. NHBC Pension Trust Limited (NHBC)
2. Aon Hewitt (Aon)
2. Aon Hewitt (Aon)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr Y’s complaint and no further action is required by NHBC or Aon.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr Y is complaining that he received incorrect statements, which led him to believe his benefits would be higher. When Mr Y received details of his correct entitlement from the Scheme it was 20% lower than originally quoted.
View determination
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