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NHS Pension Scheme (PO-11052)

Complainant: Mr M
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: PO-11052
Outcome: Partly upheld
Respondent: 1. Gateshead NHS Foundation (the Trust)
2. NHS Business Services Authority (NHS BSA)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr M’s complaint is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, NHS BSA shall pay Mr M compensation of £1,200 for the significant distress and inconvenience caused to him.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr M has complained that NHS BSA refused to allow him to re-join the 2008 Section of the Scheme. Mr M says that had NHS BSA informed him correctly of his eligibility status from the outset, he would have made alternative provisions for his retirement.

Mr M further complains about the delays caused by NHS BSA in issuing him with a final response to his complaint.

View determination

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