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Santander (UK) Group Pension Scheme (PO-12758)

Complainant: Mrs Y
Complaint Topic: Benefits: incorrect calculation
Ref: PO-12758
Outcome: Not upheld
Respondent: 1. Santander UK Group
2. Santander UK plc
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by the Respondents.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y’s complaint against the Respondents concerns the changes made by the Trustees to the method of revaluing deferred pensions and the calculation of her early retirement benefits.

View determination

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