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Lloyds Group Pension Scheme (PO-11229)

Complainant: Ms T
Complaint Topic: Ill Health
Ref: PO-11229
Outcome: Not upheld
Respondent: 1. Lloyds Bank Pension Trust (No.2) Limited (the Trustee)
2. Equiniti
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Ms T’s complaint and no further action is required by the Trustee and Equiniti, the Scheme Administrator.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms T is complaining about the commencement date of her ill health early retirement (IHER) pension, the level of her IHER benefits and the delay in dealing with her application for IHER.

View determination

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