Walter Carefoot & Sons Limited Retirement Solution Group Personal Pension
Plan (PO-13995)
Complainant: Carefoot PLC
Complaint Topic: Automatic enrolment
Ref: PO-13995
Outcome: Not upheld
Respondent: Royal London
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Complaint summary
Carefoot’s complaint against Royal London centres on the problems it says occurred when its automatic enrolment (AE) arrangement for employees was being set up.
Summary of the Ombudsman’s decision and reasons
The complaint should not be upheld against Royal London because I am unable to find maladministration on its part. However, even if there was maladministration, there is no evidence that Carefoot has suffered injustice as a consequence.
View determination
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