Aviva Staff Pension Scheme (PO-15995)
Complainant: Mr D
Complaint Topic: Misquote/misinformation
Ref: PO-15995
Outcome: Not upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr D’s complaint and no further action is required by Aviva.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr D says that he was given incorrect information on two occasions, on 17 March 2016 and 3 August 2016, about the increases to the pre-1988 Guaranteed Minimum Pension (GMP) part of his pension.
View determination
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