Teachers’ Pension Scheme (PO-15200)

Ombudsman’s Determination

Outcome

I do not uphold Dr S’ complaint and no further action is required.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Dr S says Teachers’ Pensions provided wrong, inadequate, and misleading information. She planned her retirement on the expectation that her average salary would be calculated over the last 365 days service. Teachers’ Pensions did not notify her – in advance, that her salary would be restricted, and used an incorrect restricted salary to calculate her award.