HSBC (UK) Pension Scheme (PO-16288)

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained about the level of fees being charged by the Trustees to implement his Pension Sharing Order (PSO). Mr N considers the fees to be excessive, and says he has been given no explanation as to how the figure was reached.

Mr N has also argued that he spent a considerable amount of time and effort assisting the Scheme in obtaining information from his ex-wife, required in order to process the PSO, and believes he should be compensated for his efforts.