We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Accenture Retirement Savings Plan (PO-17003)

Complainant: Mr T
Complaint Topic: Transfers: general
Ref: PO-17003
Outcome: Not upheld
Respondent: Accenture (UK) Limited (Accenture) on behalf of Willis Towers Watson (WTW)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Accenture (UK) Limited.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T’s complaint about WTW, the administrators of the Plan, is that it took too long to complete the transfer of his benefits out of the Plan, and that the transfer process is inadequate.

View determination

Download

Related decisions

  • Phoenix Life Personal Pension Plan (CAS-56595-R8D7)
    Complainant: Mr H
    Respondent: Phoenix Life Assurance Limited
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-56595-R8D7
    Date:
  • (CAS-67622-R2B2)
    Complainant: Mr H
    Respondent: Trustee of the Aegon UK Staff Retirement and Death Benefit Scheme
    Mercer Limited
    Scottish Widows Platform, trading as Embark Investment Services limited
    Outcome: Not upheld
    Complaint Topic: Transfers: general
    Ref: CAS-67622-R2B2
    Date:
View all decisions