[Mr T’s] Executive Pension Scheme (PO-8797)

Ombudsman’s Determination

Outcome

Mrs T’s complaint against Rowanmoor Pensions is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld,  Rowanmoor should pay Mrs T compensation of £500 for the significant distress and inconvenience caused to her by its failure to ensure that  the only remaining asset of the Scheme, a Spanish property, was insured.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T has complained that Rowanmoor failed to act in a timely manner on the pension sharing order which followed her divorce from Mr T.

She is also unhappy that Rowanmoor did not insure the property which formed part of Mr T’s pension, and consequently, believes Rowanmoor should take responsibility for repairs arising out of the vandalism which occurred to it.

Lastly, Mrs T believes that Rowanmoor failed to remit rental income which Mr T had received into the pension fund.