NHS Pension Scheme (PO-13362)

Ombudsman’s Determination

Outcome

I do not uphold Mrs M’s complaint and no further action is required by NHS Business Services Authority or Norfolk & Suffolk NHS Foundation Trust.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs M is unhappy that she was not provided with sufficient information about Mental Health Officer (MHO) status, and that she was incorrectly told she did not qualify for MHO status. Mrs M feels she has been misled by the information given to her, which she says has caused her to make an uninformed decision about her entitlement and when she took her retirement benefits from the Scheme.