Social Housing Pension Scheme (PO-13614)

Ombudsman’s Determination

Outcome

I partly agree with Mrs T’s complaint against the Pensions Trust, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) the Pensions Trust should pay Mrs T £500 for the distress and inconvenience she has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs T is complaining that she received information from the Pensions Trust which led her to believe she could take her benefits as a one off lump sum payment. Mrs T says she made decisions based on the incorrect information.