Universities Superannuation Scheme (PO-15209)

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by USS.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y has complained that she (and her ex-husband, Professor Y) was given incorrect information by USS, regarding the age at which she would be able to access an unreduced share of his pension, on obtaining a Pension Sharing Order.

Further, Mrs Y believes that the Cash Equivalent Transfer Value quote sent out on 30 March 2015 was invalid, as the basis for calculations had changed by April 2015, after she had received the quote.