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NHS Pension Scheme (PO-10248)

Complainant: Mrs N
Complaint Topic: Interpretation of scheme rules/policy terms
Ref: PO-10248
Outcome: Not upheld
Respondent: 1. City Hospitals Sunderland NHS Foundation Trust
2. NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N is complaining that City Hospitals, her employer, did not inform Mrs N that she would lose her Special-Class Status, (SCS), when she moved to a managerial role in 2003. She says that she received her pension projections in 2011, however there was no mention that her SCS had changed.

View determination

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