Suffolk Life SIPP (PO-9146)

Ombudsman’s Determination

Outcome

I do not uphold Miss R’s complaint and no further action is required by Suffolk Life.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Miss R has complained that Suffolk Life acted negligently when arranging her SIPP (a self-invested personal pension) and the property investment within it. This error went undetected for two years, has resulted in no rent being paid and she has been unable to make further payments into the SIPP until the issue is resolved.

Additionally, due to oversights when the SIPP was set up a new Declaration of Trust will need to be established and Miss R does not think she should bear the cost of the necessary revision.