Powerdrive Executive Pension Scheme – SSAS (PO-9338)

Ombudsman’s Determination

Outcome

Mrs D’s complaint against Mr Cliff, but not against AJ Bell, is upheld. No further action is required by AJ Bell. However, to put matters right Mr Cliff should pay Mrs D interest on the payments already made to her and also pay her the balance of the death benefit, plus interest. In addition, he should pay her compensation of £500 for the significant non-financial injustice she has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs D’s complaint against AJ Bell and Mr Cliff is about the delay in the dispersal of the lump sum death benefit due to her on the death of Mr Thompson.