Thomas Andrews and Partners Pension Scheme (PO-9404)
Complainant: Miss E
Complaint Topic: Benefits: incorrect calculation
Ref: PO-9404
Outcome: Not upheld
Respondent: Phoenix Life
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Miss E’s complaint and no further action is required by Phoenix.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Miss E’s complaint is about the charges that Phoenix have deducted from her pension plan from July 2012 onwards.
View determination
DownloadRelated decisions
- ReAssure Personal Pension Plan (CAS-53873-S2G7)Complainant: Mr IRespondent: ReAssure LimitedOutcome: Partly upheldComplaint Topic: Benefits: incorrect calculationRef: CAS-53873-S2G7Date:
- The Principal Civil Service Pension Scheme (CAS-100357-F0Y8)Complainant: Mr YRespondent: Cabinet Office
MyCSP
Outcome: Not upheldComplaint Topic: Benefits: incorrect calculationRef: CAS-100357-F0Y8Date: