Local Government Pension Scheme (PO-10881)

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by BCC.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint is that she says she was not properly informed of the implications of selecting to preserve her two periods of service in the LGPS.  As a result, following redundancy, her benefits have only been based on her last period of service and are therefore less than what she says she is entitled to.  Mrs N’s argument is that it was never made clear to her the implications of her decision in 1998 and she feels strongly that BCC’s letter was not clear enough or provided sufficient information to make an informed decision.