Wildfowl & Wetlands Trust Pension Scheme (PO-12248)

Ombudsman’s Determination

Outcome

Mr E’s complaint is upheld and to put matters right, the Administrator, on behalf of the Trustees, should calculate the lump sum with interest that would have been payable to Mr E in December 2012. The Trustees should pay the difference between that amount, if any, and the actual amount he received. The Trustees are also liable for any related costs and charges , including (but not limited to) any unauthorised HM Revenue & Customs (HMRC) charges, scheme sanction charges and the cost of carrying out the calculation.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E’s complaint is about the Trustees decision not to carry out a new calculation and is unhappy with its rationale on why it would not pay him a further Pension Commencement Lump Sum (PCLS).