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BT Pension Scheme (PO-11543)

Complainant: Mr Y
Complaint Topic: Death benefits
Ref: PO-11543
Outcome: Not upheld
Respondent: 1. Accenture
2. BT Pension Scheme Management Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by Accenture and the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y is unhappy about the decision of the Trustees to pay an incapacitated child’s pension (ICP) to his mother, rather than directly to him.  His complaint against Accenture is that they have administered this payment.

View determination

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