GT Die Pension Plan (PO-12659)

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right Abbey Life should pay Mr N:

• £1,500 in recognition of the non-financial loss that has been suffered; and
• an amount to recognise that Mr N changed his position based on the incorrect figures he was provided with.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N’s complaint is that Abbey Life provided him with misleading information over a number of years which resulted in an over estimate of benefits.  He says Abbey Life led him to believe that he had benefits in two policies and he made financial decisions based on the higher figures provided.