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Complainant: Mrs R
Complaint Topic: Administration
Ref: PO-5293
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs R’s complaint and no further action is required by NHSBSA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs R has complained that she does not hold Special Class Status (SCS), which means her retirement age is 60, and not age 55.

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