NHS Injury Benefit Scheme (PO-12704)

Ombudsman’s Determination

Outcome

Mrs N’s complaint is upheld and to put matters right NHSBSA should reconsider whether her condition as a result of an incident in 2005 (the Incident) was wholly or mainly due to her NHS employment and, if so, whether she has suffered a permanent loss of earning ability (PLOEA) of more than 10%.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N complaint is about the rejection by NHSBSA of her request to receive a Permanent Injury Benefit (PIB) under the Scheme.