NHS Pension Scheme ( (PO-12720)
Complainant: Mrs S
Complaint Topic: Benefits: incorrect calculation
Ref: PO-12720
Outcome: Not upheld
Respondent: NHS Business Services Authority
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs S’ complaint and no further action is required by NHSBSA.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs S’ complaint against NHSBSA is about the incorrect pension quotations she received in 2012 and 2014, and the fact that her pension is now significantly lower than she had expected. Mrs S would like to receive more compensation than the £1,000 offered by NHSBSA for its maladministration.
View determination
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