Drayton Controls (Engineering) Ltd Works Pension Scheme (PO-10036)

Ombudsman’s Determination

Outcome

I do not uphold Mrs H’s complaint and no further action is required by Zurich.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs H has complained that she did not receive a spouse’s pension from the Scheme following the death of her late husband in May 2014. (Furthermore, Mrs H says she has no recollection of her late husband ever receiving a pension benefit from the Scheme when he reached Normal Retirement Age (NRA) 65, on 5 February 1997.).