Friends Life Pension Policy (PO-6581)
Complainant: Dr D
Complaint Topic: Charges/fees
Ref: PO-6581
Outcome: Not upheld
Respondent: Friends Life
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination and reasons
I do not uphold Dr D’s complaint and no further action is required by Friends Life.
My reasons for reaching this view are explained in more detail below.
Complaint summary
Dr D has complained that she was told, in November 1996, that the Policy was fully portable and could be altered without charge. However, Friends Life is now seeking to apply surrender charges for transferring the Policy.
View determination
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