Teachers’ Pension Scheme (PO-3471)
Complainant: Mrs K
Complaint Topic: Contributions: incorrect calculation
Ref: PO-3471
Outcome: Upheld
Appeal outcome: Pending
Respondent: 1. Department for Education
2. Teachers' Pensions
2. Teachers' Pensions
Type: Pension complaint or dispute
Date:
Appeal: Yes
Complaint summary
Mrs K has complained that the method by which TP has calculated her retirement benefits has resulted in a pension and lump sum lower than she had planned and was expecting.
Summary of the Ombudsman’s Determination and reasons
The complaint is upheld against DfE and TP because Mrs K was given misleading information when she asked about the calculation of her pension which she relied on to her detriment. Mrs K was also misinformed about the reason for the change in the calculations which led to a delay in finalising her complaint.
View determination
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