Principal Civil Service Pension Scheme (PO-4674)
Complainant: Miss Ann Tracy
Complaint Topic: Ill Health
Ref: PO-4674
Outcome: Upheld
Respondent: Cabinet Office
Type: Pension complaint or dispute
Date:
Complaint summary
Miss Tracy has complained that she has been refused an ill-health retirement pension and that there were delays in processing her appeals through the Internal Dispute Resolution (IDR) process.
Summary of the Ombudsman’s Determination and reasons
The complaint should be upheld because there were flaws in the process adopted by the Medical Advisers for deciding whether Miss Tracy’s incapacity was permanent or not.
View determination
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