RAC (2003) Pension Scheme (PO-6070)

Complaint Summary

Mr Reynolds has complained that the Trustees gave him incorrect information about his early retirement benefits which he relied upon to his detriment. He says that the compensation they have offered him for their errors and for having to pursue his complaint with them was insufficient.

Summary of the Ombudsman’s determination and reasons

The complaint should not be upheld against the Trustees because Mr Reynolds had not relied on the incorrect information to his detriment. Also, the Trustees had offered him sufficient compensation for their admitted errors in providing him with incorrect statements and for their poor handling of his case.