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Principal Civil Service Pension Scheme (PO-2451)

Complainant: Mrs Dianne Fewings
Complaint Topic: Misquote/misinformation
Ref: PO-2451
Outcome: Upheld
Respondent: My CSP
Type: Pension complaint or dispute
Date:

Complaint summary

Mrs Fewings has complained that Capita Hartshead, the former scheme administrator, provided incorrect information resulting in the overpayment of her pension benefits, which she is now required to repay.

Summary of the Ombudsman’s determination and reasons

The complaint should be upheld against MyCSP, the new scheme administrator, because Mrs Fewings relied on the overpayment in good faith and changed her position to the extent that it would not be equitable to require her to repay the money.

 

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